1. Acceptance of Terms
Welcome to Global Computer Sales & Service. These Terms and Conditions ("Terms") govern your use of our services, website, and any products purchased from us. By engaging with our services, making a purchase, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. About Our Services
Global Computer Sales & Service provides:
- Computer and electronic device repairs
- Sale of new and refurbished computer hardware
- Software installation and configuration services
- Data recovery and backup services
- Custom computer building and assembly
- Technical consultation and support
- Maintenance and upgrade services
3. Service Terms
3.1 Repair Services
- Estimates: All repair estimates are valid for 30 days
- Authorization: Work begins only after written or verbal authorization
- Diagnostic Fee: Non-refundable diagnostic fees apply to all devices
- Parts: We use genuine or equivalent quality replacement parts
- Timeline: Repair timeframes are estimates, not guarantees
- Data: We are not responsible for data loss during repairs
3.2 Sales Terms
- Pricing: All prices are subject to change without notice
- Availability: Product availability is not guaranteed
- Payment: Full payment required before product delivery
- Delivery: Delivery dates are estimates, not guarantees
- Title Transfer: Title transfers upon full payment receipt
4. Customer Responsibilities
4.1 Information Accuracy
Customers must provide:
- Accurate contact and billing information
- Complete description of device issues and symptoms
- Honest disclosure of previous repair attempts
- Valid identification when dropping off devices
4.2 Data Backup
Customers are responsible for:
- Backing up all important data before service
- Removing confidential or sensitive information
- Understanding that data loss may occur during repairs
- Providing necessary passwords or access credentials
4.3 Device Condition
Customers must:
- Disclose any liquid damage or physical abuse
- Remove personal items and accessories
- Provide power adapters and original packaging when available
- Report theft or loss of devices immediately
5. Payment Terms
5.1 Payment Methods
We accept the following payment methods:
- Cash payments (in-store only)
- Credit and debit cards (Visa, MasterCard, RuPay)
- Bank transfers and UPI payments
- Digital wallets (Paytm, PhonePe, Google Pay)
5.2 Payment Terms
- Repairs: Payment due upon service completion
- Products: Payment required before delivery or pickup
- Custom Builds: 50% deposit required, balance on completion
- Large Orders: Payment plans available for orders over ₹50,000
5.3 Late Payments
- Devices not collected within 30 days may incur storage fees
- Unclaimed devices after 90 days may be disposed of or sold
- Outstanding balances may be sent to collections
6. Warranties and Guarantees
6.1 Service Warranties
- Repair Work: 30-day warranty on labor and parts
- Custom Builds: 1-year comprehensive warranty
- Software Services: 15-day warranty on installations
- Data Recovery: No warranty on success or data integrity
6.2 Product Warranties
- New Products: Full manufacturer warranty
- Refurbished Products: 90-day limited warranty
- Used Products: 30-day limited warranty
- Custom Components: Individual component warranties apply
6.3 Warranty Limitations
Warranties do not cover:
- Damage from misuse, abuse, or accidents
- Normal wear and tear
- Software conflicts or compatibility issues
- Damage from power surges or environmental factors
- Unauthorized modifications or repairs by others
7. Liability and Disclaimers
7.1 Limitation of Liability
Global Computer Sales & Service's total liability for any claim shall not exceed:
- The amount paid for the specific service or product
- ₹25,000 for any single incident
- The fair market value of the device at time of service
7.2 Excluded Damages
We are not liable for:
- Data loss, corruption, or recovery costs
- Business interruption or lost profits
- Indirect, consequential, or punitive damages
- Software licensing or compatibility issues
- Third-party product defects or failures
7.3 Force Majeure
We are not responsible for delays or failures due to:
- Natural disasters or extreme weather
- Government regulations or restrictions
- Supply chain disruptions
- Labor disputes or strikes
- Acts of terrorism or civil unrest
8. Intellectual Property
8.1 Our Rights
All content on our website and marketing materials is protected by:
- Copyright and trademark laws
- Trade secret protections
- Proprietary business methods
8.2 Customer Rights
Customers retain ownership of:
- Personal data and files on devices
- Custom configurations and settings
- Purchased software licenses
8.3 Software Compliance
Customers must:
- Provide valid licenses for installed software
- Comply with software terms and conditions
- Not request installation of pirated software
- Understand licensing restrictions and obligations
9. Privacy and Confidentiality
9.1 Data Handling
We commit to:
- Protecting customer personal information
- Using data only for service provision
- Following industry-standard security practices
- Not accessing personal files without permission
9.2 Confidentiality
We maintain confidentiality of:
- Business and personal information discovered during service
- Customer contact lists and communications
- Financial data and payment information
- Proprietary software and configurations
10. Dispute Resolution
10.1 Informal Resolution
Before formal proceedings, we encourage:
- Direct communication with our management team
- Good faith negotiations to resolve issues
- Mediation through neutral third parties
10.2 Governing Law
These Terms are governed by:
- Laws of India and the state of Maharashtra
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Local municipal regulations
10.3 Jurisdiction
Legal disputes will be resolved in:
- Consumer courts for eligible consumer complaints
- Local courts in our business jurisdiction
- Arbitration proceedings when agreed upon
11. Website Terms
11.1 Acceptable Use
When using our website, you agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Distribute malware or harmful code
- Attempt to gain unauthorized access
- Use automated scripts or bots
11.2 Content Accuracy
While we strive for accuracy:
- Product specifications may change without notice
- Prices and availability are subject to change
- Images may not represent exact products
- Technical information is provided as-is
12. Modifications and Updates
12.1 Terms Changes
We reserve the right to modify these Terms:
- Changes effective immediately upon website posting
- Significant changes will be communicated to customers
- Continued use constitutes acceptance of changes
- Previous versions available upon request
12.2 Service Changes
We may modify or discontinue services:
- With reasonable notice to affected customers
- Due to business or regulatory requirements
- To improve service quality or efficiency
13. Termination
We may terminate or suspend services if:
- Payment terms are violated
- Customer violates these Terms
- Fraudulent activity is suspected
- Abusive behavior toward staff occurs
- Legal compliance requires termination
14. Contact Information
For questions about these Terms and Conditions: