Refund Policy

1. Overview

At Global Computer Sales & Service, we stand behind the quality of our products and services. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for both our computer products and repair services. We are committed to ensuring customer satisfaction while maintaining fair business practices.

2. Product Returns

2.1 Return Period

• New Products: 30 days from purchase date
• Refurbished Products: 15 days from purchase date
• Custom Built Systems: 7 days from delivery date
• Software Products: Non-returnable once activated/opened

2.2 Return Conditions

To be eligible for a return, products must meet the following criteria:

• Items must be in original condition with minimal wear
• Original packaging, manuals, and accessories included
• Product serial numbers must match purchase records
• No physical damage or tampering
• Original receipt or proof of purchase required

2.3 Non-Returnable Items

The following items cannot be returned:

• Software products (once opened or activated)
• Consumable items (cables, batteries, cleaning supplies)
• Special order or customized products
• Items damaged due to misuse or normal wear
• Products beyond the return period

3. Service Refunds

3.1 Repair Service Guarantees

• Hardware Repairs: 30-day guarantee on all work performed
• Software Services: 15-day guarantee on installations and configurations
• Data Recovery: No guarantee of success; fees apply for attempt
• Diagnostic Services: Non-refundable once performed

3.2 Service Refund Conditions

Service refunds may be provided if:

• The same issue reoccurs within the guarantee period
• Service was not performed as agreed
• Customer cancels before work begins (subject to diagnostic fees)
• We determine the device cannot be repaired economically

4. Warranty Coverage

4.1 Product Warranties

• New Products: Manufacturer warranty applies (varies by product)
• Refurbished Products: 90-day store warranty
• Custom Built Systems: 1-year parts and labor warranty
• Used Products: 30-day limited warranty

4.2 Warranty Exclusions

Warranties do not cover:

• Physical damage from accidents or misuse
• Liquid damage or exposure to extreme conditions
• Damage from unauthorized repairs or modifications
• Normal wear and tear or cosmetic damage
• Software issues not related to hardware

5. Refund Process

5.1 How to Request a Refund

1. Contact us within the applicable return period
2. Provide order number and reason for return
3. Receive Return Merchandise Authorization (RMA) if approved
4. Package item securely with all original components
5. Ship to our facility (customer pays shipping unless defective)
6. Allow 5-7 business days for inspection and processing

5.2 Refund Methods

Refunds will be issued using the original payment method:

• Cash Purchases: Cash refund in store
• Card Payments: Credit back to original card (3-5 business days)
• Online Transfers: Bank transfer (5-7 business days)
• Store Credit: Available upon request for faster processing

6. Partial Refunds

Partial refunds may be issued in the following situations:

• Items showing signs of use beyond normal inspection
• Missing original packaging or accessories
• Items returned after 7 days but within return period
• Restocking fee applicable (10-15% of item value)

7. Exchanges

7.1 Product Exchanges

We offer exchanges for:

• Defective products within warranty period
• Wrong items shipped (our error)
• Size/specification changes (subject to price difference)

7.2 Exchange Process

• Same conditions as returns apply
• Customer pays any price difference for upgraded items
• We credit any price difference for downgraded items
• Original warranty terms apply to exchanged items

8. Shipping and Handling

8.1 Return Shipping

• Customer Responsibility: Customer pays return shipping unless item is defective
• Our Responsibility: We pay return shipping for defective or incorrect items
• Insurance: Recommend insuring valuable items during return shipping
• Packaging: Use adequate packaging to prevent damage during transit

8.2 Processing Time

• Return inspection: 2-3 business days after receipt
• Refund processing: 3-5 business days after approval
• Exchange shipping: 1-2 business days after processing
• Total process time: 7-14 business days typically

9. Special Circumstances

9.1 DOA (Dead on Arrival) Products

Products that fail to work upon first use:

• Full refund or replacement within 48 hours
• We cover all shipping costs
• No restocking fees apply
• Priority processing for replacement

9.2 Manufacturer Recalls

If a manufacturer recalls a product:

• Full refund regardless of return period
• We handle recall process on customer's behalf
• Alternative products offered at same price point

10. Customer Service

10.1 Dispute Resolution

If you're unsatisfied with a refund decision:

• Request to speak with a manager
• Provide detailed explanation of concerns
• We'll review each case individually
• Final decisions made within 2 business days

10.2 Goodwill Gestures

We may offer goodwill refunds or exchanges beyond policy terms for:

• Long-term loyal customers
• Exceptional circumstances
• Product discontinuations
• Store errors or miscommunications

11. Contact Information

For refund requests or questions about this policy, contact us:

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy changes. For significant changes, we will provide 30 days' notice to existing customers.