Privacy Policy

1. Introduction

Global Computer Sales & Service ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in person at our store.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Device information for repair services (make, model, serial numbers)
• Service history and preferences

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral source and search terms

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our computer repair and sales services
• Processing orders and managing customer accounts
• Communicating with you about services, appointments, and support
• Sending promotional materials (with your consent)
• Maintaining service records and warranty information
• Improving our website and user experience
• Complying with legal obligations and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for transaction handling
• Shipping companies for product delivery
• Technology partners for website functionality
• Professional advisors (lawyers, accountants)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Regular security assessments and updates
• Employee training on data protection practices
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Service records: Retained for warranty periods and legal requirements
• Customer account information: Until account closure or inactivity
• Website usage data: Typically retained for 2 years
• Marketing data: Until you unsubscribe or withdraw consent

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for specific purposes
• Withdrawal of Consent: Withdraw consent for optional data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: